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Where can I get my prescription?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam. Be sure to request a PD measurement too, but if they don't provide it, you may measure your own. Learn how to measure your PD >>
I need to change something about my order. What should I do?
Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 800-220-6896 or send an email to email@example.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.
Is it possible to order Peachy Eyewear glasses with non-prescription lenses?
Of course! When selecting the Lens Type, choose Frame Only / No Prescription from the drop down options.
How long do I have to wait for my glasses after I have ordered them?
Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the lens options you selected.
What is "PD" and how do I get mine?
PD, or pupillary distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.
How can I measure my PD?
You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm. Click herefor more detailed instructions on how to measure your PD.
Can I use contact lens prescription for ordering glasses?
Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription for the item you are purchasing.
Do you offer prism correction?
Absolutely! Your prism should be included on the copy/image of your valid prescription that you send to us.
Do you accept insurance?
We are not currently affiliated with any insurance companies. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company.
We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. However, the FSA and HSA cards need to be affiliated with a major credit card.
What do I need to send in with my order?
If ordering prescription items, you’ll need to have a prescription specific to the item you’ve selected. (A prescription for eyeglasses cannot be used for contact lenses and vice versa.) Here are a few more specifics for each order type:
Prescription glasses, sunglasses, or replacement lenses: You’ll need a valid eyeglasses prescription (meaning: it’s not for contacts, it hasn’t expired, and all values are visible) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm. Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to firstname.lastname@example.org with your order number as the subject of the email.
Contact lenses: If you’re ordering contact lenses, you’ll also need a valid contact lens prescription (meaning: it’s not for glasses, it hasn’t expired, and all values are visible). Upon order confirmation receipt, reply to the email with a picture of your official contact lens prescription.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (like, one for you and one for your spouse; one pair for distance and one for reading, you get the picture), please place a separate order for each prescription. Shipping is always free, so don’t worry about getting charged extra for the separate orders.
What do I do if I’m experiencing issues with my prescription?
Eyeglasses: Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your pair, chat us or give us a call at 800-220-6896. We’ll help determine the issue and make sure that your prescription is just right!
Contact lenses: If you’re experiencing any irritation or other issues while wearing your contact lenses, remove your lenses and reach out to your doctor directly.
What is the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. If you have any additional questions about progressives, we’re happy to help.