Affordable Prescription Eyewear Delivered to Your Door

Purchase and Return Policy

1. PRESCRIPTION

You hereby represent and warrant that the prescription you submit as part of your order is valid on the date of placing your order. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription. If your prescription or order information is incomplete, we may need to take additional measures to track down current information, which could mean you have to wait longer for your eyeglasses or contact lenses (to which we refer herein as Products). By placing an order through our site, you represent that the information used for purchasing the Product/s is correct, true, and accurately matches the prescription you received from your eye care provider. You further represent and warrant that you will renew your prescription in accordance with your eye care provider's instructions. You hereby acknowledge that your order will not be guaranteed unless your prescription meets the terms set out in this purchase policy. You hereby agree that we and our representatives may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription.

Note that eyeglasses and contact lens prescriptions may differ from one another, so you should make sure that you are ordering the correct parameters set forth in your prescription for the type of product you wish to purchase.

If you order eyeglasses, we will also need your pupillary distance, or PD, to fill your order. When you are fitted for eyeglasses by an eye care provider, you should be provided with a copy of your prescription specifying your PD. 

You must be a minimum age of 18 years of age to submit an order.  In case the prescription is for a child between 13 and 18 years of age, it's the parent's or guardian's responsibility to ensure the prescription was filled accurately.

2. 30-DAY LENS WARRANTY

Our 30-Day Lens Warranty promises a full refund or re-make for any order issues. You have 30 days from the day you receive your new lenses to notify us of any mistakes or issues. 

3. BROKEN FRAMES

We are not liable for your frames breaking or getting damaged when they are in our possession. All frames are inspected by our lab technicians upon arrival and will receive a “Pass” or “Fail” status before moving to production. You will be notified if your frames fail inspection, we will return your frames to you and issue a full refund. We reserve the right to deny an order once received at the lab if the frames you send in are at risk of breaking or getting damaged by the replacement lens process.

4. FRAMES THAT FAIL INSPECTION

If your frames arrive at our lab and the lenses cannot be replaced, we will mail them back to you and issue a full refund.

If you are unsure if your frame is a candidate for the replacement lens process, please contact us to discuss options.

5. FRAMES THAT ARRIVE DAMAGED OR FRAGILE

If your frame arrives at our lab and is either damaged or fragile (very aged, worn out, or covered in stress fractures), it may break or become further damaged during the replacement lens process. If we think your frame might be at risk, we’ll reach out to you and discuss your options. You can:

  • Choose to continue with your order, knowing the risks.

  • Send us a different pair of frames.

  • Cancel your order for a full refund.

Peachy Eyewear isn’t liable for any at-risk frames, after we have notified you of the risks.

6. RISK OF LOSS

We are not responsible for damage or loss resulting from shipping and transit. The risk of loss and title for all packages passes to you when either you or we deliver to shipping carriers.

7. COUPONS AND DISCOUNTS

We aim to keep our Products as affordable as possible and often distribute coupons and coupon codes through various channels for that purpose. Please be aware that you are not permitted to combine coupons and coupon codes nor add them retroactively to your order. 

8. ORDER PRODUCTION AND PROCESSING

Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you in order to obtain additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays.

9. SHIPMENT AND DELIVERY

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.

Orders are usually shipped within 7-10 days from the date prescription and billing information is approved; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order, you must choose shipping and delivery options. Standard shipping can take up to approximately 14 (fourteen) business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from our facility, it is no longer the responsibility of Bluegrass Eyewear, LLC but the responsibility of the carrier.

It is important that you enter your address correctly. Failure to input any part of your address will cause delays in shipments. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of shipment.

10. RETURN POLICY

We do our best to make returns and exchanges as simple as possible.

We are confident that you will enjoy our eyeglasses and contact lenses. However, if you are not completely satisfied with your order within the first 30 days after delivery, you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.

Should you choose to return the Product, we shall provide you with a prepaid shipping label.

Please note that cancelling an order will only be possible prior to eyeglass production or contact lens shipment by contacting Customer Service. Once the order has begun production or has shipped, it cannot be canceled.  However, you may still return or exchange the item upon receipt subject to the terms of the return policy.

See below for further information on exercising your rights under our 30-day money back/replacement guarantee.

In the event that eyeglasses are returned, they shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. In the event that contact lenses are returned, they shall be returned unopened in their original, merchantable condition.

To start the return process, simply email Customer Service at info@peachyeyewear.com

A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facility, and can be verified with a tracking number.

Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted), for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.

Each item may be returned a single time, within 30 days after its delivery for a 100% refund (as specified above), store credit or an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.

For international orders, please contact our Customer Service before sending the items back. Return shipping label will not be provided for international orders. The item should be returned in its original packaging (as specified above) to the following address:

Peachy Eyewear Returns
1525 Bluegrass Lakes Parkway
Alpharetta, GA  30004

Important Notes: 

  • All store credits and exchanges are non-refundable.

  • It is the customer's responsibility to ship the item(s) back within 7 business days from receiving the return shipping label, and 7 business days from receiving authorization to return an international order. Return requests will not be processed after such timeframes. 

  • Store credit is valid for 3 months from the date granted. The validity of store credit cannot be extended. 

  • Store credit may not be used in conjunction with certain coupons. 

  • A tracking number must be provided for the returned items of international orders. 

  • Only store credits generated from a return/cancellation of contact lens orders can be used to purchase contact lenses.